Last updated: 13 October 2026
This policy explains how we handle personal information when you use comsurv.uk or submit an enquiry. ComSurv is a trading brand of ADVRT Marketing LTD, which is the data controller responsible for your information.
ComSurv is a trading brand of ADVRT Marketing LTD, the data controller for the personal information described in this policy. ADVRT Marketing LTD manages the website and handles compliance, including obligations under the UK GDPR and the Data Protection Act 2018.
You can contact us about privacy at hello@comsurv.uk.
We collect the information you choose to provide when you submit an enquiry. This typically includes your name, business name (optional), email address, phone number, and details about the property and survey you need, such as property type, size, location and timing.
If you request a business insurance introduction, we collect your name, business name (optional), email address, phone number and postcode for that purpose. We do not collect details of your insurance needs, history or claims.
We do not knowingly collect special category data, and you should not include sensitive personal information in your enquiry.
This website does not store customer data. When you submit an enquiry, your details are transmitted securely via webhook to our customer relationship management (CRM) system, where they are received and processed by ADVRT Marketing LTD.
We use your information to match you with a suitable qualified provider and to enable that provider to contact you with a quote. If you use the compliance check, each service you select is matched with one provider.
Our legal bases for processing are your consent, our legitimate interest in operating a matching service, and taking steps at your request prior to any engagement with a surveyor.
Where you ask for a business insurance introduction, we use your contact details to introduce you to an insurance broker. Our legal basis is your consent, which you give by ticking the box for it. You can withdraw it at any time by emailing hello@comsurv.uk, although we cannot recall details that have already been passed on.
We share your enquiry details with the independent provider we match you with, so they can provide a quote. We do not send a single-service enquiry to several providers. We also use trusted service providers, such as our CRM provider, who process data on our behalf under appropriate agreements.
If you request a business insurance introduction, we share your contact details with Pelican Business Insurance Services Limited, Unit 9H, Swanwick Marina, Bridge Road, Southampton, SO31 1ZL (Financial Conduct Authority firm reference number 790748). Pelican will handle your information under its own privacy policy. We do not share insurance introductions with anyone else.
We do not sell your personal information.
We use essential cookies to operate the site and analytics cookies to understand how it is used. You can accept or reject non-essential cookies using the banner shown when you first visit.
We also measure live traffic to the site using our own lead-management system. When you visit, your browser stores a randomly generated session reference, the page you arrived on and any campaign details in the link you followed (such as the advert you clicked), and sends these with the pages you view and the referring site. This uses your browser’s session storage, not cookies, and is cleared when you close the tab. It does not include your name or contact details, and it runs whether or not you accept analytics cookies. We rely on our legitimate interest in understanding how the site is used.
Enquiry data is retained within our CRM by ADVRT Marketing LTD for as long as necessary to provide the service and to meet legal and regulatory obligations, in accordance with the UK GDPR, after which it is securely deleted.
We keep a record of insurance introductions, including the date and the details passed on, for as long as needed to account for commission and deal with any query.
You have the right to access, correct, delete or restrict the use of your personal information, to object to processing, to withdraw consent, and to data portability.
To exercise any of these rights, contact us at hello@comsurv.uk. You also have the right to complain to the Information Commissioner’s Office (ICO).
We and our providers use appropriate technical and organisational measures to protect your information in transit and within the CRM. No transmission over the internet can be guaranteed as completely secure.
We may update this policy from time to time. The version published on this page is the one that applies. Please check back periodically for changes.
To exercise your data rights or ask about this policy, email hello@comsurv.uk.
Data controller: ADVRT Marketing LTD, trading as ComSurv. You also have the right to complain to the UK Information Commissioner’s Office (ICO).